Terms of service

Terms of Service – Roadrunner E-Bikes

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Welcome to Roadrunner E-Bikes. By accessing or using our website (roadrunnerebikes.co.uk), purchasing products, or interacting with our services, you agree to the following Terms of Service. Please read them carefully.

1. General Information

This website is operated by Roadrunner E-Bikes (“we”, “us”, “our”).
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

If you do not agree with these Terms, you must not use the website.

2. Online Store Terms

By using this site, you confirm that:

  • You are at least 18 years old, or have permission from a parent/guardian.

  • You are legally capable of entering a binding contract.

  • You will not use our products for any illegal or unauthorised purpose.

You must not transmit any malware, viruses, or destructive code.

3. Product Information

We make every effort to describe our products accurately. However:

  • Specifications, colours, and availability may change without notice.

  • Product images are for illustration purposes and may vary slightly.

  • High-powered e-bike kits (e.g. 1000W, 2000W, 3000W) may not be legal for road use in the UK.
    It is the buyer’s responsibility to ensure compliance with local laws.

We are not liable for misuse or illegal operation of modified bicycles.

4. Pricing and Payment

All prices are shown in GBP (£) and include VAT where applicable.

We reserve the right to:

  • Change prices at any time

  • Correct pricing errors

  • Limit or cancel orders where pricing or stock errors occur

Payment must be completed at checkout via one of our accepted methods.

5. Orders and Order Acceptance

We may refuse or cancel any order if:

  • The item is out of stock

  • There is an error in price or product description

  • We suspect fraud or unauthorised activity

  • Delivery to your location is not possible

If an order is cancelled after payment, you will receive a full refund.

6. Shipping & Delivery

Delivery times shown at checkout are estimates only.

We are not responsible for delays caused by:

  • Courier services

  • Customs or import issues

  • Weather or unforeseen circumstances

Once an order leaves our warehouse, the courier assumes responsibility.
Customers are responsible for providing accurate delivery information.

7. Returns & Refunds

Our Return and Refund Policy forms part of these Terms.
You can read it here: (insert link to your refund policy).

You must follow the correct return request process to be eligible for a refund or exchange.

8. Warranty

Most products come with a manufacturer warranty covering defects in materials or workmanship.

Warranty does not cover:

  • Accidental damage

  • Improper installation

  • Water damage

  • Wear and tear

  • Modification of components

  • Damage caused by unauthorised repairs

Batteries and high-power kits should be used responsibly and inspected regularly.

9. User Accounts

If you create an account:

  • You are responsible for maintaining the confidentiality of your login details.

  • You must notify us immediately of any unauthorised account activity.

  • We reserve the right to close accounts at our discretion.

10. Prohibited Uses

You may not use the website or products for:

  • Illegal activity

  • Violating UK road laws relating to electric bicycles

  • Hacking, scraping, or automated data gathering

  • Uploading viruses, malware, or harmful code

  • Harassing or defaming others

  • Selling or redistributing our content without permission

Violation may result in termination of service.

11. Third-Party Links & Tools

We use third-party tools and services (such as Shopify, payment processors, and logistics partners).
These third parties may have their own terms of service, and we are not responsible for their actions or policies.

12. Personal Information

Your submission of personal information is governed by our Privacy Policy.
By using our site, you consent to our data handling and security practices.

13. Disclaimer of Warranties

We do not guarantee that:

  • The website will be uninterrupted or error-free

  • All information is always accurate, complete, or current

  • Products will meet every customer’s specific expectations

You use this website at your own risk.

14. Limitation of Liability

To the fullest extent permitted by UK law:

  • We are not liable for injury, loss, or damage arising from use or misuse of our products

  • We are not responsible for illegal road use of high-powered e-bike kits

  • We are not liable for indirect or consequential damages, including loss of revenue or data

Your sole remedy is to stop using our service.

15. Indemnification

You agree to indemnify and hold Roadrunner E-Bikes harmless from any claims arising from:

  • Your misuse of our website or products

  • Your breach of these Terms

  • Your violation of any law or third-party rights

16. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms at any time.
Changes take effect as soon as they are posted.

17. Governing Law

These Terms of Service are governed by UK law, and any disputes will be handled through UK courts.

18. Contact Information

If you have any questions about these Terms:

📧 Email: roadrunnersbikes@gmail.com